RETURN & REFUND POLICY
30-Day Love It Guarantee
We want you to genuinely love your ALYN Smart Ring, so every order is covered by our 30-Day Love It Guarantee. You have 30 days from the day your ring arrives to decide. Wear it — to bed, to Pilates, to brunch — and if it's not for you, send it back for a full refund of the purchase price. Worn rings are welcome; there's no need to keep it unworn, tagged, or in its original packaging. This guarantee applies to every order, including rings bought at a Founding Launch or other promotional price.
How to start a return
Email us at info@alynring.com within 30 days of receiving your ring and we'll send you a prepaid return label along with simple instructions on where to send it. Please don't post items back before requesting a return, as we won't be able to process them. You can reach us with any return question at info@alynring.com.
Damaged, faulty or incorrect items
Please inspect your order when it arrives and contact us straight away if your item is damaged, faulty, or not what you ordered, so we can make it right.
Exchanges
Need a different size? The fastest way is to start a return, and once it's approved, place a new order for the size you want. If your fit isn't perfect, we also offer free size exchanges within 30 days.
Refunds
Once we've received and inspected your returned ring, we'll let you know your refund has been approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may take additional time to post the refund. If more than 15 business days have passed since your return was approved and you still haven't received it, contact info@alynring.com.
Your free sizing kit
If your order included a complimentary sizing kit, it's yours to keep — no need to return it.
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage, and to have goods repaired or replaced if they fail to be of acceptable quality where the failure is not major. Nothing in this policy limits your rights under the Australian Consumer Law.
Gift cards
Gift cards are non-returnable.
