RETURNS, EXCHANGES & REFUNDS
30-Day Love It Guarantee
We want you to genuinely love your ALYN Smart Ring, so every order is covered by our 30-Day Love It Guarantee. You have 30 days from the day your ring arrives to decide. Wear it to bed, to Pilates, to brunch, and if it's not for you, send it back for a full refund of the purchase price. Worn rings are welcome. This guarantee applies to every order, including rings bought at a sale or promotional price.
How to start a return
Email us at info@alynring.com within 30 days of receiving your ring, with your order number. We'll email you a prepaid return label, so the return postage is on us. There's nothing to print: just show the label on your phone at any Australia Post outlet. Please don't post your ring back before we've sent your label, as we won't be able to process it.
Please return your ring in its original box, together with the charging case and cable, then pop the box in a small satchel. The original box is required for a refund.
Refunds
We process your refund once your ring is back with us and we've checked everything is there. Refunds go to your original payment method, and your bank or card provider can take up to 10 business days to show it. If you paid with Afterpay, the refund goes back through Afterpay and settles what's left on your plan. If more than 15 business days have passed since we confirmed your refund and you still can't see it, contact info@alynring.com.
Exchanges (a different size or colour)
If the size or colour you chose isn't quite right, we're happy to exchange it within 30 days of delivery. Email us at info@alynring.com with your order number and a photo of the back of the box, where the colour and size label is, so we can check it against your order.
If the ring in your box doesn't match your order, that's our mistake. We'll send the right ring straight away and cover all the postage.
If it matches your order, you'll just need to cover the postage to send your ring back to us, and we'll send your new ring out free. Please send it tracked, with the ring, the charging case and the cable in a small satchel (back in the box first if you still have it).
Not sure of your new size? We can send you a free sizing kit first so you know for certain.
Damaged, faulty or incorrect items
Please check your order when it arrives and contact us straight away if anything is damaged, faulty or not what you ordered, so we can make it right. Every ALYN Smart Ring comes with a 6-month warranty against faults. If your ring is faulty, we'll send you a prepaid return label and post your replacement as soon as the faulty ring reaches us.
Your free sizing kit
If your order included a complimentary sizing kit, it's yours to keep. No need to return it.
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage, and to have goods repaired or replaced if they fail to be of acceptable quality where the failure is not major. Nothing in this policy limits your rights under the Australian Consumer Law.
Gift cards
Gift cards are non-returnable.
